FrenschConnection Buy

Legal

Imprint

Information pursuant to Section 5 of the German Telemedia Act (TMG)

FrenschConnection GmbH
Helligestrasse 4A
79100 Freiburg
Germany

Authorized representative:
Konrad Frensch

Phone: 64182 712 167 94+
Email: hello [at] frenschpress [dot] de
Website: www.frenschpress.de

Commercial register: Freiburg District Court
Commercial register number: HRB 733181

VAT identification number: DE 455236553

WEEE registration number: DE 44537505

Responsible for content pursuant to Section 55 (2) RStV

FrenschConnection GmbH
Helligestrasse 4A
79100 Freiburg
Germany

EU Online Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR):
https://ec.europa.eu/consumers/odr

Our email address can be found above in this legal notice.

Consumer Dispute Resolution / Universal Arbitration Board

We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Liability for Content

We make every effort to keep the content of this website up to date and accurate. However, we do not assume any liability for the correctness, completeness, or timeliness of the information provided.
If you notice any issues, please feel free to contact us.

Liability for Links

Despite careful content control, we assume no liability for the content of external links. The operators of the linked websites are solely responsible for their content.

Trademarks

On this website we name products from other manufacturers so you can see what the FrenschPress works with. These names are trademarks of their respective owners. We are not affiliated with or endorsed by these manufacturers, and we do not sell their products. Devices shown, such as the Stream Deck, are not included.

  • Elgato and Stream Deck: Corsair Memory, Inc.
  • QLab: Figure 53, LLC
  • grandMA2, grandMA3 and dot2: MA Lighting Technology GmbH
  • Bitfocus Companion: Bitfocus AS
  • Pandoras Box: Christie Digital Systems USA, Inc.
  • Ableton Live: Ableton AG
  • Resolume Arena: Resolume B.V.
  • Millumin: Anomes
  • disguise: Disguise Technologies Limited
  • WATCHOUT: Dataton AB
  • ETC and Eos: Electronic Theatre Controls, Inc.
  • ChamSys: ChamSys Ltd.
  • Yamaha: Yamaha Corporation
  • Blackmagic Design and ATEM: Blackmagic Design Pty. Ltd.
  • Art-Net: Artistic Licence Holdings Ltd (“Art-Net™ Designed by and Copyright Artistic Licence Holdings Ltd”)
  • Apple, Mac and macOS: Apple Inc.
  • Windows: Microsoft Corporation
  • Linux: Linus Torvalds

All other trademarks mentioned belong to their respective owners.

Terms and Conditions (AGB)

Version: April 2025
Operated by: FrenschConnection GmbH, based in Freiburg with a view of the Black Forest.

§1 Who we are

We develop MIDI devices with personality.
And yes — we also have to write terms and conditions. Sorry.
We’d much rather be building another controller.

§2 What you are buying

A MIDI controller called FrenschPress.
It does nothing you don’t want — and everything you need.

More devices will follow — but give us a little time.

This is hardware.
No subscription. No in-app purchases.

§3 How the purchase works (spoiler: pretty normal)

You click “Buy”.
We say “Wow, thank you!”.
You receive an order confirmation.
Then a package arrives.
Then enlightenment (optional).

The contract is concluded in accordance with §§ 145 ff. of the German Civil Code (BGB).
Sounds fancy. It isn’t.

§4 Prices, shipping, taxes

All prices include statutory VAT (we love that 19%).
Shipping costs are added and shown clearly before checkout — no surprises.

  • Delivery within Germany: 19% German VAT is always shown, also for businesses with a VAT ID.
  • Delivery to another EU country (businesses only, see § 6.1): tax-free intra-Community supply without VAT if a valid VAT ID of the billing country is provided (reverse charge). We check the VAT ID with the EU’s VIES system when you order.
  • Delivery outside the EU (e.g. Switzerland, businesses only): no German VAT (export delivery). Import duties and taxes in the country of destination are paid by the buyer.

We deliver to the countries that can be selected at checkout.

§5 Payment

Orders can currently only be paid in advance. After your order has been received in our shop, we will review it and send you an invoice by email.

Payment Methods

Invoices can be paid by bank transfer or via PayPal. Further details, including our bank account information and PayPal account, can be found on your invoice.

§6 Delivery

If devices are in stock, we usually ship within 3–5 business days.

§ 6.1 Extended Producer Responsibility (EPR) / Cross-Border Deliveries

(1) Deliveries to addresses outside Germany are directed exclusively at entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB). By placing an order with a delivery address outside Germany, the buyer confirms that they act as an entrepreneur. Deliveries to another EU country require a valid VAT ID of the billing country.

(2) In the case of cross-border deliveries within the European Union, the buyer shall be deemed the importer of the goods into the respective country of destination.

(3) The buyer is responsible for complying with all applicable regulations on extended producer responsibility (EPR) in the country of destination at their own expense and under their own responsibility. This includes, in particular, but is not limited to:

  • registration and reporting obligations under laws governing electrical and electronic equipment (e.g. WEEE/EAG),
  • obligations under packaging, battery, and other environmental regulations,
  • the organization and financing of take-back and waste management systems.

(4) FrenschConnection GmbH does not place the goods on the market outside Germany within the meaning of the respective national regulations.

(5) Delivery is made with the shipping method chosen at checkout. Import duties and taxes in the country of destination (e.g. customs duties, import VAT) are paid by the buyer.

§7 Right of withdrawal

(also known as the “I’ve changed my mind” paragraph)

You have 14 days to withdraw from your purchase without giving any reason.
(Although we’d still love to know why — feedback matters.)

The full withdrawal policy can be found here.
Short version: tell us, send the device back, get your money back. Done.

§8 Retention of title

Until full payment has been made, the goods remain our property.
They are technically just visiting you.
A very useful visit.

§9 Warranty

(in case you manage to break something)

Of course, you are entitled to statutory warranty rights:

  • 24 months for private customers

  • 12 months for business customers

If something doesn’t work and it’s not your fault, we’ll take care of it.
If you dipped it into coffee — we’ll still talk.
We’re humans.

§10 Data protection

(oh yes, that too)

All information can be found in our privacy policy below.

§11 Jurisdiction, place of performance, and the boring stuff

German law applies.
Place of jurisdiction is our company headquarters: Freiburg im Breisgau.
Place of performance is where the package rolls off the ramp — in other words: your place.

§12 Final words

If you made it this far, you don’t get a discount code — but you do get our respect.
Thanks for reading.
Or scrolling.
Both count.

Privacy Policy — Short & Clear

Privacy matters to us.
Not just because we have to say so, but because we’re not fans of tracking madness or data-hungry monster cookies either.

Here’s what happens when you browse our website, place an order, or contact us — and what we do not do with your data.

Data Controller

FrenschConnection GmbH
Helligestrasse 4A
79100 Freiburg
Germany

Authorized representative:
Konrad Frensch

What data we collect — and why

Technical data (automatically collected):

  • IP address

  • Date and time of access

  • Browser and operating system

  • Referrer (e.g. Google)

This is standard technical information.
It is required for website operation, stored only briefly, and anonymized where possible.

When you place an order

We collect:

  • Name, address, email address

  • Order details and payment method

This is necessary to process your order — so you receive your package and an invoice. Makes sense, right?

When you contact us

If you write to us, we store your details in order to respond.
No data is shared with third parties.
No spam. Ever.

Cookies — yes, but only the good ones

We use cookies for:

  • Shopping cart functionality

  • Language settings

  • Technical operation of the website

We don’t use analytics or advertising cookies. No tracking.
No hidden tracking.

Shipping

Your name and address are passed on to the shipping provider (e.g. DHL).
Nothing more.

Reviews

After your purchase you can review the FrenschPress through a personal link. We store the name you enter, your stars, your text and, if you like, your favourite feature. Only these details are published, and only with your consent. Your e-mail address stays hidden; it links the review to your order. Against misuse, the server keeps a hash of your IP address for one hour at most.

The legal basis is your consent (Art. 6(1)(a) GDPR). You can withdraw it at any time. An e-mail to hello [at] frenschpress [dot] de is enough and we delete your review.

VAT ID check (VIES)

If you order as a business with delivery to another EU country, we check your VAT ID with the European Commission’s VAT Information Exchange System (VIES). Your VAT ID and our own VAT ID are sent to the European Commission and to the tax administration of your country. The answer tells us whether the number is valid and – where available – the registered company name and address. We store the result with date and consultation number on your order as proof of the tax-free supply, and pass the VAT ID on to our accounting software (Lexware Office) for the invoice.

The legal basis is Art. 6(1)(c) GDPR (VAT documentation and retention obligations) and Art. 6(1)(b) GDPR (contract). We keep this data as long as the invoice, usually ten years (Section 147 German Fiscal Code).

Review request by e-mail

If you tick the optional box for it at the checkout, we send you exactly one e-mail about 30 days after your order asking for a review, and nothing after that. For this we use your first name, your e-mail address and your order number. The legal basis is your consent (Art. 6(1)(a) GDPR). You can withdraw it at any time until then; an e-mail to hello [at] frenschpress [dot] de is enough.

Your rights

You have the right to:

  • Access your data

  • Correct or delete your data

  • Restrict processing

  • Object to processing

  • Data portability

To exercise any of these rights, just email us:
hello [at] frenschpress [dot] de

Data retention

We store data only as long as necessary — never longer.
Order-related data is retained for 10 years (legal requirement).
Everything else is deleted once it’s no longer needed.

External links

We are not responsible for the content or privacy practices of external websites.

Security

SSL encryption, secured servers, and no random data clutter lying around on desktops.

Changes

This privacy policy may be updated when necessary.
Last updated: April 2025

Cookies in detail

We only use cookies that are technically necessary to run the site (Section 25 (2) TDDDG). These don’t require consent – which is why there is no cookie banner.

  • Cart and order (WooCommerce, e.g. woocommerce_cart_hash, wp_woocommerce_session_*): remember your cart until checkout, at most 2 days.
  • Language (pll_language): remembers whether you read the site in German or English, 1 year.
  • Customer account (wordpress_logged_in_*): only when you log in, until you log out or at most 14 days.

We don’t use analytics or advertising cookies. Our visitor statistics (Statify) count page views without cookies and without personal data. Videos are hosted on our own server; Instagram and YouTube are only linked – the respective provider’s privacy policy applies once you follow such a link.

Right of Withdrawal (Returns)

Withdrawal Policy

You have the right to withdraw from this contract within 14 days without giving any reason.
(We still appreciate feedback — just saying.)

The withdrawal period is 14 days from the day on which you or a third party designated by you (other than the carrier) received the goods.

To exercise your right of withdrawal, please contact us at:

FrenschConnection GmbH
Helligestrasse 4A
79100 Freiburg
Germany
Email: hello [at] frenschpress [dot] de

by means of a clear statement (e.g. by email) informing us of your decision to withdraw from the contract.
You may use the sample withdrawal form below, but this is not mandatory.

Consequences of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than our standard delivery), within 14 daysfrom the day we receive your notice of withdrawal.

The reimbursement will be made using the same means of payment you used for the original transaction, unless expressly agreed otherwise.
In no case will you be charged any fees for the reimbursement.

Returning the goods

You must return the goods to us within 14 days from the date on which you notified us of the withdrawal.

You bear the direct cost of returning the goods.

Please ensure that the product is returned in resalable condition: original packaging, all accessories included, and no damage — you know the drill.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to goods that are custom-made or clearly personalized, for example if a custom engraving was added at your request.

Sample Withdrawal Form

(If you wish to withdraw from the contract, you may use this form — but you don’t have to.)

To:
FrenschConnection GmbH
Helligestrasse 4A
79100 Freiburg
Germany
Email: hello [at] frenschpress [dot] de

I hereby withdraw from the contract concluded by me for the purchase of the following goods:

Ordered on: ___ / ___ / _____
Received on: ___ / ___ / _____

Name of consumer(s):
Address of consumer(s):

Signature of consumer(s):
(only required if submitted on paper)

Date: ___ / ___ / _____